Logitech Please Connect Your Device to Continue
Hi Enticles,
Thanks for your posting here.
Regarding to your problem, you are usingLogitech TAP system and cannot present on displays. In this case, I suggest you try re-startingLogitech TAP system and then check whether there is any difference.
If the problem still persists, since this problem is related to Logitech, I suggest you post your problem toLogitech community forum for further assistance. The reason why we recommend posting there is that you will get the most qualified pool of respondents, and other partners who read the forums regularly can share their opinions with you.
Thanks for your understanding.
Regards,
Seven
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Hi Enticles,
Thanks for your posting here.
Regarding to your problem, you are usingLogitech TAP system and cannot present on displays. In this case, I suggest you try re-startingLogitech TAP system and then check whether there is any difference.
If the problem still persists, since this problem is related to Logitech, I suggest you post your problem toLogitech community forum for further assistance. The reason why we recommend posting there is that you will get the most qualified pool of respondents, and other partners who read the forums regularly can share their opinions with you.
Thanks for your understanding.
Regards,
Seven
Hi Seven,
I appreciate your reply - I have already attempted restarting the TAP system with no change in the result.
I have a support ticket open with Logitech currently, however upon researching the symptoms we are experiencing it appears that other users who are using other Microsoft supported Teams Room solutions have similar problems.
Do you have any other suggestions?
Kind Regards,
John
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Hi John,
Thanks for your reply.
Here is an article about the requirements and you can check whether the hardware or software meets the requirement: Microsoft Teams Rooms Requirement. It mentioned that theextender must meet USB 2.0 or newer specifications, so you can also try changing the extender to see the result.
Thanks for your patience and understanding.
Regards,
Seven
----------------------- * Beware of scammers posting fake support numbers here. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.
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Hi John,
Thanks for your reply.
Here is an article about the requirements and you can check whether the hardware or software meets the requirement: Microsoft Teams Rooms Requirement. It mentioned that theextender must meet USB 2.0 or newer specifications, so you can also try changing the extender to see the result.
Thanks for your patience and understanding.
Regards,
Seven
Hi Seven,
The hardware we are using is a Microsoft Certified implementation. more details on it here:
https://products.office.com/en-ca/microsoft-teams/across-devices/devices/product?deviceid=372&page=1
With that being said, the device has a USB 3.0 connection back to the main computer, so it is unlikely to be that.
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Hi John,
Thanks for your reply.
Since this case is related to the device and we don't have much experience about the device, it is recommended that you keep in touch with Logitech support for furtherqualified assistance. We sincerely appreciate your understanding and support.
Best Regards,
Seven
----------------------- * Beware of scammers posting fake support numbers here. * Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.
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Source: https://answers.microsoft.com/en-us/skype/forum/all/issue-presenting-over-hdmi-with-logitech-tap-room/7a7081ae-d3ff-474f-81fc-fd793fd8bd6c