How to Make an Insurance Claim Car Accident
Insurance Claims
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Roadside Assistance when you need it
You can call for a tow from the TD Insurance Mobile App or by dialing:
call 1-888-773-7022
Track your claim
Our new claims tracker makes it easy to monitor updates at every stage of your claim.
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Auto Insurance Claims Process
Stress-free claims
Car accidents can be stressful, but making a claim doesn't have to be. Here are some helpful tips to guide you after an accident and throughout the claims experience. Whether your car is damaged or out of commission, we're ready to help. Visit one of our TD Insurance Auto Centres, Preferred Vendors or an auto shop of your choice and get back on the road soon.
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What To Do If Your Car Is Damaged
Whether your car is drivable or not, we're here for you through every stage. Before starting your insurance claim, it's important to make sure you're safe first. Above all else, don't forget to:
- Pull over to a safe spot and ensure that there are no injuries to you or anyone else in your vehicle. If you see that someone is injured, don't move them
- Call 911 if there is an injury and try to stay calm
- Make sure you know where you are and make yourself visible
Once safe, start your claims process. Our dedicated advisors are here to provide a simplified claims experience while providing advice about what to do next and walking you through every step of the way.
What To Do If Your Windshield Is Cracked
If your windshield, or any other glass on your car, has been chipped, broken, or damaged in any way, we'll work to resolve your insurance claim as quickly as possible. Here are some things to consider:
- Before you repair a window or windshield on your car, notify TD Insurance so we can work with you on the next steps
- Inform us if the vehicle is safe to drive
- Work with a repair service you trust. Our TD Insurance Auto Centres offer a wide variety of services under one roof. If you're looking for another recommended option, TD Insurance can help you choose from our list of preferred vendors
- Contact us today at 1-866-454-8910 to start your claim
Coverage for windows and windshields is found under Collision, Comprehensive and All Perils. As they are included in the perils part of your coverage, you can feel confident you have coverage.
What To Do After Common Car Accidents
Fender benders and minor accidents are the most common auto insurance claims we receive. So, what do you do if you find yourself in one of these situations?
- Before taking any other steps, make sure that everyone involved is safe and contact emergency services if needed
- Report the incident to TD Insurance within seven days to allow us to get started on your claim
- Take note of your surroundings: Where the incident took place, the weather conditions, and location are details that may be helpful to provide
- Be prepared to provide details on the incident if asked. We recommend having the following information ready:
- The year, make and model, of all vehicle(s) involved
- The registration and license plate number of the vehicle(s) involved
- The driver of the vehicle's name, and driver's license number
- The police officer's information or the related police report (if involved)
Your dedicated advisor will help you with any questions you may have.
Towing & Roadside Assistance
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TD Insurance Auto Centres
Find a TD Insurance Auto Centre for claims advice, vehicle repairs, rentals and more.
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Auto Repairs
Find out how we've made it easier and quicker to repair your vehicle.
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Rental Cars
We can help you get a comparable rental vehicle when you need it the most.
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Car Claims Made Easy
Car accidents can be stressful but making and tracking a claim doesn't have to be. You can learn how to start a claim using our mobile app and how to register for MyInsurance and track your claim status online.
An easy way to track your claim
Now, you can feel confident about your claim's progress at every step.
With the TD Insurance auto claims tracker, you can track your claim from the moment it's opened to the moment it's closed, allowing you to follow every step of the experience.
We're here for you when it matters the most
TD Insurance Auto Centres
We've made it easier for you to get the support you need for your car. TD Insurance Auto Centres have everything you need under one roof: repair professionals, rental cars and on-site TD Insurance claims advisors.
When you need support for your car, choose between one of our TD Insurance Auto Centres, one of our Preferred Vendors or opt for a body shop of your choice. We're ready to get you through your accident and claims experience with dedicated claims advisors available at convenient hours.
Featured Advice
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FAQ About Car Claims
We answer frequently asked questions about car claims. From definitions to policies, here's what you should know.
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Car Insurance Terms Explained
Here's a glossary of words you may come across in your insurance experience, broken down into less insurance-y terms.
Check your policy
Not sure if you're covered for specific repairs? Check your policy coverage here.
Go to MyInsurance
Home repairs
What to do if your home is damaged and in need of repair.
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Take the stress out of your claim
When unexpected damage happens to your home, it can be stressful. But making a claim doesn't have to be. We'll work hard to get your life back to normal as quickly as possible. Here are some helpful tips to guide you.
Home Claims Process
We want to make your claims experience quick and simple. A dedicated TD Insurance advisor will work with you every step of the way and support you throughout the claims experience. They'll confirm the details of your loss or damages, and if necessary, will arrange for emergency repairs and temporary accommodation.
Learn more about starting a home claim.
Need help starting your home claim? We're here for you.
Ready to make a home claim? Complete our online form to get started. Start a claim online
Before you make a claim, let's help you understand your coverage details. Review your coverage
What to do if your home has water damage
Do you have water damage from pipes bursting, rain, or a toilet or bath overflowing? Don't worry, we're ready to help.
There are a few simple things you can do to prevent further damage:
- Turn off your home's main water lock-off tap (typically found in your basement where exterior water line enters your home.) This will prevent additional water from entering your home.
- If it's safe to do so, move all undamaged content from the affected area.
- You can start to make note or a list of all damaged items in your home.
If you ever need help remembering these steps, or are unsure what to do next, don't hesitate to contact us, and we'll guide you through the process.
Learn more about how to deal with water damage.
Contact us today at 1-866-454-8910 to start your claim.
What to do if your house is damaged from wind and hail
If your home has been damaged by wind or hail ‑ whether the damage was to your roof and shingles, trees and shrubs, or patio furniture, we'll help make your claim experience as quick and simple as possible.
Here are some simple tips that will help get your claim started:
- Noting the date the damage occurred.
- Start a detailed list describing the damages to your home and personal belongings.
- If wind or hail causes a power outage that results in lost freezer foods, you can include them in your list too.
We're ready to help if you have any questions.
Learn more about what to do if wind or hail have damaged your property.
Contact us today at 1-866-454-8910 to start your claim.
What to do if there has been a theft or burglary in your home
Nobody likes to imagine that a theft could happen in their home, but it's always good to be prepared. There are two simple steps you can take now that will make dealing with any theft claim easier later on.
- Keep a file of all receipts, appraisals and manuals for all of the key contents in your home like a tv, computer or jewelry.
- Keep pictures or videos of your rooms and contents.
These are both simple ways to help in the process if you ever need to start a claim.
In the event that a burglary happens, there are a few things you do to ensure your safety:
- Call the police to report the incident and file a report and wait for instructions from them before entering your home.
- You can start a list describing the damages and loss to your home, property and personal belongings.
When a theft occurs, we'll make sure you're ready. Make sure to have the police report information on hand when reporting your claim. We'll then guide you through the claims experience.
Learn more about what to do after a home burglary.
Contact us today at 1-866-454-8910 to start your claim.
Featured Advice
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Glossary: Home Insurance Terms
We're ready to help you at every step of your home insurance claim process. To help make it clear, here is a glossary of home insurance terms.
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Home Insurance Claims FAQs
Wondering about home insurance claims experience? We're ready to answer your questions and help you navigate the claims process with confidence.
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Emergency Preparation 101
Learn how to be prepared for an emergency with your own emergency kit. View our emergency prep list and read about how to make a plan in case of an emergency.
Travel Insurance Claims Centre
Whether you need medical attention while away on a trip, or plans change while on your trip due to an unexpected covered cause, TD Insurance is ready to help. That's why our claims process is easily accessible by offering 24/7 customer support and a step-by-step guide on how to submit your claim.
If something does happen while you're away, it's important to contact our administrator. In a medical emergency, call our administrator immediately, or as soon as is reasonably possible. A delay could limit the maximum benefit payable under the policy to 80% of eligible medical emergency expenses, to a maximum of $30,000.
Please read our instructions below to submit your claim, to appeal a decision and for more information about our TD Travel Medical Insurance Plans.
1. Go online or call us
Start the claim process by visiting Online Claims Portal and complete all steps in the "notify us of a claim" section and attach all required documentation.
TD Insurance Customer? Call our Administrator 24/7 at
toll free from Canada or the U.S. or from other countries by calling collect at
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TD Credit Card Customer? Call our Administrator 24/7 at
toll free from Canada or the U.S. or from other countries by calling collect at
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TD Affinity customer? Call our administrator 24/7 at
toll free from Canada or the U.S. or from other countries by calling collect at
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Once you call, a claim form will be sent to you via email or mail.
When paper claim forms are required for your situation, you may complete and submit the claim form with all required documentation via mail to:
Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9
2. Follow-up
You may be contacted for additional information that may be necessary as our administrator assesses your claim.
While awaiting your claim decision, if you would like to obtain the status of your claim:
Visit our
Or
Contact us by phone
TD Insurance Customer? Call our Administrator at
Monday to Friday, from 8 a.m. to 8 p.m., EST
TD Credit Card Customer? Call our Administrator at
Monday to Friday, from 8 a.m. to 8 p.m., EST
TD Affinity customer? Call our administrator at:
Monday to Friday, from 8 a.m. to 8 p.m., EST
3. Decision
You'll be notified of our decision by mail or email.
How to appeal a decision
We're ready to support you through the claims process and beyond. If you're not satisfied with the outcome of your claim, you may appeal the decision on our online claims portal on the Contact Us section of our Online Claims portal page or mail in your forms:
Online: Online Claims Portal
Mail: Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9
Residents of Saskatchewan: If you are a resident of Saskatchewan and would like to contact the Financial and Consumer Affairs Authority, please call 306-787-9006, email at fcaa@gov.sk.ca or mail FCAA, Suite 601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2.
Certificates of Insurance
Travel with confidence
You deserve to feel confident while travelling. That's why we're ready to help when you need us most.
So give us a call, and we can answer your questions or walk you through our claims process, so you can get back to enjoying your travels as soon as possible.
Call us to start your claim
Call 1-877-397-4187 1-877-397-4187
We're ready to help you - Monday to Friday 8 a.m. to 10 p.m. and Saturday 10 a.m. to 6 p.m. EST
How To
Step-by-step instructions of how to make your claim. Learn more
Submit
Send the original claim form and required documentation to:
TD Life Insurance Company - Claims Department
101 McNabb St
Markham, ON
L3R 4H8
Canada
We recommend that you keep a copy of all the forms and supporting documents for future reference.
Call us to start your claim
Call 1-877-397-4187 1-877-397-4187
We're ready to help you - Monday to Friday 8 a.m. to 10 p.m. and Saturday 10 a.m. to 6 p.m. EST
How To
Step-by-step instructions of how to make your claim. Learn more
Submit
Send the original copy of the claim form to:
TD Life Insurance Company – Claims Department
101 McNabb St
Markham, ON
L3R 4H8
Canada
We recommend that you keep a copy of all the forms and supporting documents for future reference.
Call us to start your claim
Call 1-866-454-8910 1-866-454-8910
We're always ready to help you – 24 hours a day, 7 days a week
Claims
To start your claim for your recreational vehicle please call us at the number above. From there we will determine the appropriate form you will need to fill out and submit to us.
Get MyInsurance
Use MyInsurance to check on the status of your claim and the history of claims made.
How To Make a TD Protection Plans Claim
Click here for step-by-step instructions of how to make your TD Protection Plans claim.
For Mortgage, Line of Credit, Loan or Business TD Protection Plans
Call us at 1-888-983-7070
Monday to Friday 8 a.m. to 10 p.m. EST and Saturday 10 a.m. to 6 p.m. EST
TD Payment Protection Plan
How to Make an Insurance Claim Car Accident
Source: https://www.tdinsurance.com/claims